Dear XREX User,
To minimize inconvenience, XREX has decided to merge the system maintenance originally scheduled for tomorrow with the wallet provider’s upgrade on December 22, 2024 (Sunday). During the wallet upgrade, cryptocurrency deposits and withdrawals will be temporarily unavailable. By consolidating these maintenance activities, we aim to reduce the impact on your experience caused by multiple disruptions.
The unified maintenance is scheduled for December 22, 2024 (Sunday), during which all services will be suspended for 2 hours, while cryptocurrency deposits and withdrawals will be suspended for 4 hours. Additionally, the adjustment to the Convert Service Fee, originally set to take effect on December 13, 2024, will now be implemented the day after the maintenance is completed.
Please take note of the adjustment details in the table below:
Please refer to our FAQ page for more information about the updated convert transaction fees.
If you have any questions, feel free to reach out to us via the in-app chat feature on the XREX App or email us at support@xrex.io. Our Customer Success team is here to assist you.
Thank you for your understanding and continued support.
Sincerely,
The XREX Team
About XREX Group
XREX Group is a blockchain-enabled financial institution working with banks, regulators, and users to redefine banking together. We provide services to businesses in or dealing with emerging markets, and novice-friendly financial services to individuals worldwide.
Founded in 2018, XREX offers a full suite of services such as digital asset custody, wallet, cross-border payment, fiat-crypto conversion, cryptocurrency exchange, asset management, and fiat currency on-off ramps.
Sharing the social responsibility of financial inclusion, XREX leverages blockchain technologies to further financial participation, access, and education.
XREX Singapore operates under the Major Payments Institution (MPI) license issued by the Monetary Authority of Singapore (MAS). XREX Taiwan completed its Compliance Statements on Anti-Money Laundering (AML) and Countering the Financing of Terrorism (CFT) with Taiwan’s Financial Supervisory Commission (FSC) in March 2022 and is a regulated VASP.
