Dear User,
Thank you for your continued support of XREX!
Please take note of the following service adjustments and system upgrade notification:
Suspension of “DeFi: Compound” Service
In preparation for an upgrade to the “DeFi Staking” product, the current service has been temporarily suspended to ensure a better user experience. We look forward to offering enhanced services once the upgraded product is launched!
DOGE Listing
- DOGE is now available for spot trading and conversion, supporting the following trading pairs: TWD, USD, USDT, and USD91.
- After the system upgrade on January 9, 2025, DOGE will further support grid trading, including the following trading pairs: TWD, USD, USDT, and USD91.
MATIC and RNDR Renaming
Starting from the system upgrade on January 9, 2025, MATIC and RNDR will be renamed as follows:
- MATIC will be renamed to POL
- RNDR will be renamed to RENDER
If you hold MATIC or RNDR in your XREX wallet, the asset names will be automatically updated, while on-chain deposits, withdrawals, and wallet addresses will remain unaffected.
Additionally, following the system upgrade on January 9, 2025, all open orders related to MATIC and RNDR will be automatically canceled, and any associated positions and Grid bots will also be automatically closed. To avoid potential impacts on your trades during the system upgrade, we recommend making the necessary adjustments in advance. For example, consider canceling any unfulfilled orders or closing MATIC/RNDR positions and Grid bots ahead of time.
Please stay informed of the above system upgrade schedule and related service adjustments. If you have any questions, please contact our support team via the XREX app or email us at support@xrex.io for assistance.
Sincerely,
The XREX Team
About XREX Group
XREX Group is a blockchain-enabled financial institution working with banks, regulators, and users to redefine banking together. We provide services to businesses in or dealing with emerging markets, and novice-friendly financial services to individuals worldwide.
Founded in 2018, XREX offers a full suite of services such as digital asset custody, wallet, cross-border payment, fiat-crypto conversion, cryptocurrency exchange, asset management, and fiat currency on-off ramps.
Sharing the social responsibility of financial inclusion, XREX leverages blockchain technologies to further financial participation, access, and education.
XREX Singapore operates under the Major Payments Institution (MPI) license issued by the Monetary Authority of Singapore (MAS). XREX Taiwan completed its Compliance Statements on Anti-Money Laundering (AML) and Countering the Financing of Terrorism (CFT) with Taiwan’s Financial Supervisory Commission (FSC) in March 2022 and is a regulated VASP.
